Customer Care Training

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Date and time: 
Thu, 2017-06-22 18:04

The University of Nairobi, Kisumu Campus conducted customer care training for all staff on 22nd June, 2017. The training was organized by CESSP and Kisumu Campus Director, Dr. Vincent Machuki. Prof. Justus Munyoki was the facilitator of the training. The training was among several events that have been conducted in the campus through facilitation from CESSP in order to competitively position Kisumu Campus as a centre for superior customer service delivery. The training was organized with a view to equipping and enhancing staff, at all levels, with skills for quality and improved customer service delivery at the Campus. The enhanced customer satisfaction was epitomized as an element of Total Quality Management at the Campus.

The facilitator took staff through various areas including but not limited to: Understanding the Customer, Importance of the Customer Care in an Organization, Handling Customers in Difficult Situations and Effective Communication to Customers.

 

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Expiry Date: 
Sat, 2017-09-30 18:04
Contact Person: 

Campus Director

The Campus Director

Dr. Vincent Machuki

PhD (Strategic Management- School of Business, University of Nairobi)

MBA (Strategic Management- School of Business, University of Nairobi)
Bachelor of Arts degree (Linguistics - Moi University).

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P. O. Box  825 - 40100
            KISUMU

Email: director-ksmcampus@uonbi.ac.ke

Tel : +254-740 245 239

     : +254-736 266 986

 

  SCHOOL OF LAW
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  sol-kisumu@uonbi.ac.ke

  Tel : (+254-020) 2318843

      : +254-711 963 673

 

  SCHOOL OF BUSINESS

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      : (+254-020) 2659307

      : +254-720 348 080

     

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   Email: kisumu-extramural@uonbi.ac.ke

      : +254-771-832 715

      : +254-725-747 247

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